Affected services:

  • Onyx

Onyx - Degraded performance

Opened on Thursday 30th September 2021, last updated

Resolved — This is now confirmed as resolved. If you are having any further issues please contact support Apologies for the inconvenience caused by this.

Posted by Krystal

Monitoring — The storage issue is resolved but several compute nodes needed rebooting due to resulting stuck processes. We're monitoring loads now as these come back online.

Posted by Krystal

Identified — We have restarted the affected nodes and are now seeing compute loads return to normal. We will provide a further update once this has been confirmed as resolved

Posted by Krystal

Identified — We're seeing latency with Onyx's storage layer which is impacting performance for some sites on the platform. We will provide a further update shortly.

Posted by Krystal