All systems are operational

About This Site

Clear communication throughout service affecting events

  • Core Servers
  • Axiom
    Operational
  • DNS Cluster
    Operational
  • Spam Experts Mail Cluster
    Operational
  • Bespoke Servers
  • dedi
    Operational

Past Incidents

26th April 2017

Hydrogen Hydrogen

The Hydrogen system is being taken offline for approximately 10 minutes to carry out maintenance, apologies for the inconvenience caused.

Update 00:25: This work has now been completed, and the system is back online.

25th April 2017

Helium Helium

The Helium system is being taken offline for approximately 10 minutes to carry out maintenance, apologies for the inconvenience caused.

Update 23:45: This work has now been completed, and the system is back online.

24th April 2017

Beryllium 403 Errors

We are currently investigating performance issues with Beryllium, in which some users are experiencing 403 errors. We have identified the cause of this and are repairing the issue at hand, and all sites should be back to normal shortly.

UPDATE 12:26 - The cause has been investigated and a fix put in place. We're 3/4's of the way working through the remaining accounts with the repair and web activity should be restoring back to normal. UPDATE: 12:45 - The permission errors have been fully rectified and all services restored.

23rd April 2017

No incidents reported

22nd April 2017

No incidents reported

21st April 2017

MR06 MySQL issues on MR06

We've identified issues with MR06 related to MySQL. We're working to resolve the issue currently and will update shortly regarding progress.

UPDATE 16:52 Main services restored, some InnoDB tables are still however offline. These are still being investigated.

UPDATE 21:00 We've now fixed the InnoDB issue and all sites should now be operating normally. Please accept our sincere apologies for the downtime for InnoDB-based sites this evening.

Cloud04 PHP Selector

We have identified an issue with specific accounts, where the PHP Selector on CLOUD04 is not fully operational. We are currently investigating this and will update with more information as we further review this.

UPDATE 11:44: All services have been restored and completely resolved.

20th April 2017

No incidents reported









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