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Clear communication throughout service affecting events

  • Domain Services
  • Domain Services
    Operational
  • Core Servers
  • Axiom
    Operational
  • DNS Cluster
    Operational
  • Spam Experts Mail Cluster
    Operational
  • VPS Hypervisors
  • VZ01
    Operational
  • VZ02
    Operational
  • VZ03
    Operational
Scheduled Maintenance
Helium - MySQL Upgrade Monday 24th June 2019 06:00:00

User of helium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Hydrogen - MySQL Upgrade Monday 24th June 2019 07:00:00

User of hydrogen.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Lithium - MySQL Upgrade Tuesday 25th June 2019 06:00:00

User of lithium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Beryllium - MySQL Upgrade Tuesday 25th June 2019 07:00:00

User of beryllium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Boron - MySQL Upgrade Wednesday 26th June 2019 06:00:00

User of boron.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Carbon - MySQL Upgrade Wednesday 26th June 2019 07:00:00

User of carbon.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Nitrogen - MySQL Upgrade Thursday 27th June 2019 06:00:00

User of nitrogen.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Oxygen - MySQL Upgrade Thursday 27th June 2019 07:00:00

User of oxygen.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Fluorine - MySQL Upgrade Friday 28th June 2019 06:00:00

User of fluorine.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Neon - MySQL Upgrade Friday 28th June 2019 07:00:00

User of neon.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Magnesium - MySQL Upgrade Monday 1st July 2019 06:00:00

User of magnesium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Sodium - MySQL Upgrade Monday 1st July 2019 07:00:00

User of sodium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Aluminium - MySQL Upgrade Tuesday 2nd July 2019 06:00:00

User of aluminium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Silicon - MySQL Upgrade Tuesday 2nd July 2019 07:00:00

User of silicon.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Phosphorus - MySQL Upgrade Wednesday 3rd July 2019 06:00:00

User of phosphorus.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Sulfur - MySQL Upgrade Wednesday 3rd July 2019 07:00:00

User of sulfur.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Chlorine - MySQL Upgrade Thursday 4th July 2019 06:00:00

User of chlorine.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Argon - MySQL Upgrade Thursday 4th July 2019 07:00:00

User of argon.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Potassium - MySQL Upgrade Friday 5th July 2019 06:00:00

User of potassium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Calcium - MySQL Upgrade Friday 5th July 2019 07:00:00

User of calcium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.0 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Scandium - MySQL Upgrade Monday 8th July 2019 06:00:00

User of scandium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Titanium - MySQL Upgrade Monday 8th July 2019 07:00:00

User of titanium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Vanadium - MySQL Upgrade Tuesday 9th July 2019 06:00:00

User of vanadium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Chromium - MySQL Upgrade Tuesday 9th July 2019 07:00:00

User of chromium.cloudhosting.co.uk will experience loss of MySQL database services and some cPanel functions while the MySQL service is upgraded from 10.1 to 10.2. We anticipate the work may take around an hour to complete, during which time access will be sporadic. Updates will be posted here as the work progresses.


Past Incidents

20th June 2019

No incidents reported

19th June 2019

No incidents reported

18th June 2019

No incidents reported

17th June 2019

Site.pro Maintenance, scheduled 2 days ago

Due to technical issues with our website builder we are scheduling a maintenance window between 17/06/2019 22:00 and 18/06/2019 10:00 to allow us to update our website builder across all servers. As a result, builder access will be restricted during this time however all websites will be unaffected and builder access will be restored as soon as the maintenance is completed.

Update @ 10:11AM - The majority of the maintenance is completed however we are awaiting an update from site.pro support to allow us to complete the conversion of the smart fleet to our hosted version of the website builder. As soon as we receive this update, the builder will be made available within cPanel immediately.

Update @ 3:07PM - We've received the data from site.pro and we are now migrating this to our hosted instance of site.pro. Due to the amount of data it may take up to an hour to move the data into the new location.

Update @ 3:50PM - Work is now completed and the website builder is now back inside all cPanel accounts.

16th June 2019

VPS Connectivity Issues

11:27 - We are currently investigating VPS connectivity issues that may reject connections and pings.

11:35 - We are now in the progress of rebooting the affected hypervisor

11:45 - The reboot is now complete and services appear to be starting again as normal along with connectivity.

12:05 - Full connectivity should now be restored, apologies about the inconvenience caused.

15th June 2019

No incidents reported

14th June 2019

No incidents reported









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